FAQ
1. What is Shumora?
Shumora is your go-to online store for high-quality, affordable different collections. We source trending items from trusted suppliers around the world and deliver them straight to your door — making it easy to keep your home stylish, organized, and functional.
2. Where do your products come from?
We work with global suppliers and manufacturers to bring you the best deals on quality products. Our items are shipped directly from our partner warehouses, which helps keep prices low and allows us to offer a wide variety of products.
3. How long does shipping take?
Shipping times vary by location and product:Maximum 7-15 days
You’ll receive a tracking number by email once your order ships.
4. How can I track my order?
Once your order is processed and shipped, you’ll receive an email with your tracking link. You can use that link anytime to see your package’s latest status.
5. What is your return policy?
We offer a 30-day return policy on most items. If your product arrives damaged, defective, or not as described, please contact our support team within 30 days of delivery, and we’ll arrange a replacement or refund.
6. Do you offer free shipping?
Yes! We provide free shipping on selected items or when you reach a minimum order value. Check the product page for details.
7. Can I cancel or change my order?
You can cancel or change your order within 24 hours after purchase. After that, it may already be in processing or shipped, so changes might not be possible.
8. How can I contact Shumora?
If you have any questions, please reach out to our customer support team via:
Email: shumoracollections@gmail.com
We’ll respond within 24–48 hours
9. Are your products eco-friendly?
We’re proud to feature a growing selection of eco-friendly and reusable household products, helping our customers make sustainable choices while maintaining style and functionality.
10. Do you have a physical store?
No — Shumora is an online-only brand, which allows us to keep costs low and pass the savings directly to you.